Return and Refund Policy

I'm River Pretty stands behind the quality of the products we sell and truly hope you enjoy your purchase. If you are unsatisfied of the product or it was damaged upon arrival, return your merchandise within 30 days of your purchase by following the easy steps below:

Fill out the returns and exchange form on the back portion of your packing slip and indicate what you are returning or exchanging. Include the returns and exchange form in your package. For your convenience, we have supplied a postage paid return label in with your original order. If you do not have the mailing label from the original packing slip, please use a signature required service such as FedEx or UPS to send your return back to us. Email info@imriverpretty.com for the return address.

RETURN RULES

• Returns and exchanges must be made within 30 days of your purchase date.
• For returns within the United States, a free pre-paid return label is provided in the original order.
• Canadian orders can be refunded or exchanged, however shipping costs to I'm River Pretty will be the responsibility of the customer.
• Merchandise must be unused, unworn, and in good condition. 
• If item was damaged upon arrival, please send an email to info@imriverpretty.com within 3 days of delivery. 
• No refunds will be given without a returns form.
• Only items purchased through imriverpretty.com may be returned. Items purchased through any of our retailers must be returned to the place of purchase.
• When we receive your returned merchandise, we will refund you against the original method of payment within 7 business days. Please allow a full billing cycle for credit to appear on your financial statement.
• Original shipping and handling costs are non-refundable.